Last updated: April 2026

Who We Are
Milk & Mama is an online subscription community providing lactation support from International Board Certified Lactation Consultants (IBCLCs). Questions? Contact us at hello@milkandmama.co.

What We Collect
- Your name and email address when you sign up
- Payment information — processed securely by our payment provider; we never store your card details
- Any personal information you choose to share when seeking support in the community

Because Milk & Mama is a health-related community, you may share information about your breastfeeding journey or your baby's health. We treat this with the utmost care and will never share it without your explicit consent.

How We Use Your Information
- To provide access to the Milk & Mama community and IBCLC support
- To process your subscription and send payment receipts
- To send you relevant updates and resources (you can unsubscribe at any time)
- To respond to your questions or support requests
- To improve our platform

Third Parties
We may work with third-party companies — for example, brands who ask us to share relevant promotions with our community. We will never pass your personal data to any third party. Any communications we share on their behalf come from us directly.

We use trusted service providers to help run Milk & Mama (such as our payment processor and email platform). These providers may only use your data to deliver their service to us and must comply with UK data protection law.

Your Rights (UK GDPR)
You have the right to access, correct, or delete the personal data we hold about you, and to object to or restrict how we process it. To exercise any of these rights, email us at hello@milkandmama.co. We will respond within 30 days.

You can also complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.

How Long We Keep Your Data
We hold your data for as long as your account is active. If you cancel, we will delete or anonymise your personal data within 90 days, unless we are required to retain it for legal or financial reasons.

Security
We take reasonable technical and organisational steps to protect your data. No online service is entirely risk-free, but we take your security seriously.

Changes to This Policy
We may update this policy from time to time and will notify you by email. Continued use of the platform after any update constitutes acceptance of the revised policy.

Contact
Milk & Mama — hello@milkandmama.co